Shipping policy

Shipping Costs

Shipping costs are calculated based on your delivery destination, selected shipping method, and the products included in your order. The applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping rates may change from time to time due to changes in carrier fees, fuel costs, delivery services, or other operational factors. Where applicable, the latest shipping charges will be reflected at checkout.

If you have any questions about available shipping options or delivery costs, please contact us at info@kodolaskin.com.

Taxes and Other Duties

Depending on your delivery destination, additional customs duties, import taxes, VAT, or other charges may apply when your order is delivered.

Any such additional charges are the responsibility of the recipient unless otherwise required by applicable law.

KODOLASKIN does not control customs charges imposed by local authorities and cannot guarantee the amount of any duties or taxes that may apply to your order.

Returns

As some KODOLASKIN products are customised and produced specifically for our brand, we generally cannot accept returns simply because you have changed your mind or no longer want the product.

However, if you receive a product that is damaged, defective, incorrect, or affected by a confirmed fulfilment or manufacturing issue, please contact us so we can review the situation and determine the appropriate resolution.

Depending on the circumstances, an approved claim may result in a replacement or refund.

Damaged or Faulty Products

If your order arrives damaged or you believe a product is faulty or incorrect, please contact us as soon as possible at:

Email: info@kodolaskin.com

To help us investigate the issue, please include:

• Your order number
• A clear description of the issue
• Clear photographs of the affected product
• Photographs of the outer packaging, where relevant

Please keep the original product and packaging until we have reviewed your claim and provided further instructions.

We will review the information provided and, where the issue is confirmed, work with our fulfilment partner to determine the appropriate resolution, which may include a replacement or refund.

Please do not send products back without contacting us first and receiving return instructions.

Important

For orders fulfilled through our fulfilment partner, claims relating to damaged, faulty, incorrect, or lost orders may be subject to the fulfilment provider's applicable procedures and reporting timeframes. We recommend contacting KODOLASKIN as soon as possible after receiving your order or noticing a delivery issue so that we can assist you promptly.